DELIVERY AREAS AND CHARGES.
Having been established since 1991 we have a proven commitment to serving our
customers with quality
hampers. Each Client is important to our business and we do value your orders.
Forget me not gift baskets deliveries are made Monday to Friday, orders are taken
7 days a week.
BRISBANE CITY NEXT DAY DELIVERY TIME
QUEENSLAND REGIONAL NEXT DAY/2DAYS DELIVERY TIME
SYDNEY METRO. 2 DAYS DELIVERY TIME
NEW SOUTH WALES REGIONAL 2 TO 3 DAYS DELIVERY TIME.
MELBOURNE METRO 2 TO 3 DAYS DELIVERY TIME
VICTORIA REGIONAL 3 TO 4 DAYS DELIVERY TIME.
ADELAIDE METRO 2 TO 3 DAYS DELIVERY TIME
SOUTH AUSTRALIA REGIONAL 3 TO 4 DAYS DELIVERY TIME.
PERTH METRO 3 TO 4 DAYS DELIVERY TIME.
WESTERN AUSTALIA REGIONAL 4 TO 5 DAYS DELIVERY TIME.
DARWIN METRO 3 TO 4 DAYS DELIVERY TIME
NORTHERN TERRITIORY REGIONAL 4 TO 5 DAYS DELIVERY TIME.
TASMANIA METRO AND REGIONAL 4 TO 5 DAYS DELIVERY TIME.
WE USE AUSTRALIA POST FOR ALL OUR DELIVERIES. MOST DELIVERIES HAVE TO BE SIGNED
FOR ON DELIVERY, UNLESS YOU HAVE TOLD US THAT IT IS SAFE TO LEAVE.
PLEASE NOTE AT CHRISTMAS TIME ALL GIFT BASKET COMPANIES ARE VERY BUSY AS WELL
AS AUSTRALIA POST PLEASE ALLOW A DAY OR 2 IN THESE BUSY TIMES. WE WILL
DO OUR VERY BEST TO GET YOUR GIFTBASKET TO ITS DESTINATION IN TIME BUT WE CANNOT
MAKE ANY GUARANTEES.
ALL HAMPERS ARE PLACED IN A SPECIAL CARTON FOR SHIPMENT AND AUSTRALIA POST DELIVERY
CHARGES ARE AS FOLLOWS: -
ALL POSCODES STARTING WITH
2000 WILL BE CHARGED AT THE CHECKOUT $15.00
3000 WILL BE CHARGED AT THE CHECKOUT $18.00
4000 WILL BE CHARGED AT THE CHECKOUT $10.00
5000 WILL BE CHARGED AT THE CHECKOUT $25.00
6000 WILL BE CHARGED AT THE CHECK OUT $25.00
7000 WILL BE CHARGED AT THE CHECKOUT $25.00
0800 WILL BE CHARGED AT THE CHECK OUT $25.00
NO ONE AT HOME TO RECEIVE BASKET - If the receiver of a gift basket is not
at home or a business office is closed when the courier delivers a basket, the
courier will leave a card in the mail box to arrange an alternate time to deliver
the gift basket. It is the receiver's responsibility to contact the courier
to arrange an alternate delivery time.
Whilst we endeavour to deliver by the date requested, this is not always possible
due to unforeseen circumstances. Late delivery does not constitute a failure
of our agreement and does not entitle cancellation of an order
We believe that we have employed excellent courier companies in an endeavour
to provide you with the best attention to care and speediness of service, however
there may be times that despite our best efforts gifts are delayed in the delivery
process. For this reason our delivery times can be our best estimate only.
It is the responsibility of the customer to inform us if a gift does not arrive.
Once we have been notified we will lodge an enquiry with the respective courier
and track your gift accordingly as each gift has a consignment number for delivery.
Forget me not Gift Baskets is not responsible for the gift delivery. Whilst
every care is taken to ensure accurate and safe delivery, we cannot guarantee
unforeseen circumstances, such as theft or damage or a parcel not arriving at
a certain time or place.
Hampers for United Kingdom and the U.S.A. can be organized in 3 business days.
Refunds & Returns Policy
Orders can be cancelled at any time before dispatch. Since we deliver promptly
this means you need to advise us of any cancellation as quickly as possible.
If the goods have not been dispatched your order will be cancelled and any payment
transacted will be refunded. We cannot refund payment once orders have been
dispatched
Returns
If you are unhappy with any goods received, you may call our office during business
hours and discuss the reasons for you wanting to return. We cannot refund payment
once the order has attracted dispatch charges but we are happy to provide a
replacement product. Please call us first and return goods through an insured
courier service, as we cannot be responsible for lost returns. Shipping and
handling charges are not refundable, but replacement goods will be dispatched
at our cost.
Cancellation of Orders
Should you need to cancel your order, money will be refunded less a $15 administrative
fee, only if notice is received by Forget me Not Gift Baskets 24 hours prior
to the scheduled delivery date. Cancellations received with less than 24 hours
notice will be charged at 100% of the total order value, as we are unable to
cancel orders that are already prepared and are with our courier for delivery.
Disclaimer.
In the instance that your gift has not arrived as per you’re requested
or scheduled delivery time, please contact us & we will make every effort
to track your gift. Although we use highly reputable couriers to deliver our
products, from time to time delays can occur due to unforeseen reasons, which
are totally out of our control. Delivery charges are non-refundable. Any delays
causing your gift to not be delivered on schedule is not an applicable reason
Privacy.
Any personal information that you provide will only be used to process your
order and is
protected by our secure server Forget me not gift baskets not involved in the
selling or trading of personal information and as such we will not pass on any
of
your personal details to any other organizations.
Contact.
Giftbaskets@ozemail.com.au.
Or phone 1800 179 983
Outside Australia phone 61 7 54492735
or fax outside Australia fax 61 7 54492608
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